à garder en tête… Les power user sont une minorité :
And that’s what brings her and millions of people like her to the websites we create every day. They fumble frustratedly through signup forms, hidden gestures, and confusing interfaces. As designers and developers, it’s our responsibility to make our websites not only useable, but enjoyable enough to come back to again and again.
Here are a few things I try to keep in mind about my mother when I’m designing a new website or interface: